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Question

Not Received my Curry's Gift Card

  • July 19, 2025
  • 7 replies
  • 160 views
E
New Contributor

I upgraded my iD Mobile contract in April which started on 08/04/25, and I was supposed to receive a £50 Currys gift card as part of this upgrade. I have checked the contract documents and it confirms that the £50 gift card is included. 

I received an email from DPD on the 08/04/25 saying my order will arrive on the 11th April (I assumed this was the gift card as a new SIM card was not needed) and then received another follow-up email to say that there was a delay with the delivery but no new delivery date was given. I have not heard anything since from DPD.

I contacted iD Mobile via live chat in early May and I was told to contact Gift Cloud which I believe are the suppliers for the gift card. I contacted Gift Cloud on 13/05 and finally on 19/07, they have responded to say that I am not eligible for the gift card because the order was not tracked via MSE or any other affiliate. However, this gift card offer was not through a 3rd party affiliate, as it was offered on the iD Mobile website as part of their Easter upgrade deals.

Can anyone offer any advice as this is really fustrating?

    7 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hi there ​@esmejxne, sorry to hear that. 

     

    Can you confirm the device you ordered, and was it ordered via iD Mobile online?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • esmejxne
    • Author
    • New Contributor
    • July 21, 2025

    Hi, I ordered a SIM only contract upgrade, not a device. Yes, it was ordered via iD Mobile online.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@esmejxne, thank you for confirming. When you ordered, did you receive an email from us confirming the award, or an email with instructions on receiving the reward at all (typically at the bottom of the email)?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • esmejxne
    • Author
    • New Contributor
    • July 21, 2025

    Hi, yes, at the bottom of my order confirmation email, it explains when I should recieve the giftcard. 

    “Physical gift cards are shipped once your order is confirmed and may take up to 14 days to load. eGift cards are sent after the 30-day returns period.”

    Thanks.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hey there ​@esmejxne, sorry to hear that. If you go onto the tracking you had what you think the gift card was, what does it state on there please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    New Contributor
    • esmejxne
    • Author
    • New Contributor
    • July 23, 2025

    Hi, 

    On the 8th of April, it says “We've received your order details, but have not yet received your parcel.” Then on the morning of 9th of April, it says “There is a delay with your parcel from Currys”. About 20 minutes later, it says “As requested, your parcel will now be delivered on Fri 11 April 2025”. I did not recieve any further correspondence from DPD after this date and the parcel did not arrive.

    Last week, I did request for the parcel to be re-delivered on the 21st July to see if this would make a difference but the parcel was not delivered. I contacted DPD via live chat and they are unsure what has happened and advised me to contact the sender.

    Thanks.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hey there ​@esmejxne, sorry to hear that. In that case, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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