I upgraded my iD Mobile contract in April which started on 08/04/25, and I was supposed to receive a £50 Currys gift card as part of this upgrade. I have checked the contract documents and it confirms that the £50 gift card is included. I received an email from DPD on the 08/04/25 saying my order will arrive on the 11th April (I assumed this was the gift card as a new SIM card was not needed) and then received another follow-up email to say that there was a delay with the delivery but no new delivery date was given. I have not heard anything since from DPD.I contacted iD Mobile via live chat in early May and I was told to contact Gift Cloud which I believe are the suppliers for the gift card. I contacted Gift Cloud on 13/05 and finally on 19/07, they have responded to say that I am not eligible for the gift card because the order was not tracked via MSE or any other affiliate. However, this gift card offer was not through a 3rd party affiliate, as it was offered on the iD Mobile website as part of their Easter upgrade deals.Can anyone offer any advice as this is really fustrating?

Hi there @esmejxne, sorry to hear that.Can you confirm the device you ordered, and was it ordered via iD Mobile online?Thanks,Tyler

Not Received my Curry's Gift Card

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