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Not received my Enhanced Trade In amount

A
Community Member

I completed the online form to activated the enhanced trade in and followed all the terms and conditions. 

I received my original trade in amount of £10 no problem, however, the enhanced trade in amount of £150 never arrived. 

I have been chasing this with TradeUpHelp@currys.co.uk for two months and getting no where. They have asked for additional information, which I have provided. Then someone else picks up the enquiry, asks for the same information or doesn’t read my enquiry in full and states the £10 has been sent. I am waiting on the £150!!

This is ridiculous! Can anyone help?

 

Best answer by Matthew T

Morning @shanecb,

Did you complete this form: https://currys.secure-mobiles.com/embeddedforms/v1/product/trade-in-promo before sending off the phones?

I believe you can also call Carphone Warehouse on 0370 111 6565. Unfortunately as the Trade-In service is not provided by iD, we have limited ability to directly support.

Thanks.

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    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • August 6, 2024

    Hey @AmyJames, 

    Do you know the IMEI of the device you traded-in?

    Thanks.

    iD Community Manager
    S
    New
 Contributor
    • shanecb
    • New
 Contributor
    • 2 replies
    • September 11, 2024

    Hi, I have the same issue with 2 phones recently traded in after purchasing 2 of the pixel 9 pro XL. I have received my trade in amount of £335 and not the £200 each phone on top. There trade up team do not reply to their email address and I completed the forms at the time.

    I am hitting my head against a brick wall here. Can someone please help or please give me a number to call?

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • September 12, 2024

    Morning @shanecb,

    Did you complete this form: https://currys.secure-mobiles.com/embeddedforms/v1/product/trade-in-promo before sending off the phones?

    I believe you can also call Carphone Warehouse on 0370 111 6565. Unfortunately as the Trade-In service is not provided by iD, we have limited ability to directly support.

    Thanks.

    iD Community Manager
    S
    New
 Contributor
    • shanecb
    • New
 Contributor
    • 2 replies
    • September 12, 2024

    Thank you. I did put the forms in, I've called the number today and they are escalating it.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 13, 2024

    Hi @shanecb 

     

    Glad to hear you’ve been in contact with them directly, we’d recommend keeping contact with them.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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