not received otpc call from banks ,goes straight to voicemail

Hey there @H22, welcome to Community!

When you call them, does it ring at all, or simply ends as soon as you attempt the call please?

Thanks,

Tyler

It's when they call me, the phone doesn't ring at all. Goes to voicemail or just fails 

Hi @H22 

Okay, are you receiving other normal calls?

Is it just the bank?

Tom

Just banks , the building society and NS&I . Every other phone call comes through. It's when I have to get a two stage  security code set to my phone,ie a pin number to gain access. Some organisations send a text which works perfectly but not when they ring 

Just tried again with my bank and guess what ,my phone never rung. Had to rely on the landline yet again 

Tried to follow you advice and go to live chat and once again ID mobile are shocking in their customer care department and it's not available.

I'm going to log a complaint now ahs this is an issue I was told would be fixed after a few hours when I first took out my ID contract.

You clearly don't honour your word and it's impossible to get a solution to my problem 

Hi @H22 

Sorry to hear that, we’d recommend continuing with your complaint if you’ve raised one already.

Tom

I've raised the issue yet again and I'm still waiting for a reply from ID . They said 48hrs but I'm still waiting nearly a week later.

Hi @H22 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom