not receiving an international SMS OTP from Indian Bank

Hey there ​@Niscayah, sorry to hear that.

Do you have international and roaming features enabled via the iD Mobile app/website?

You can may also need to ensure your bill cap is high enough to allow texts to come through from India, and ensure premium features are enabled via the iD Mobile app/website also.

If you believe the number should be free to receive texts from, sometimes you may need to still change the cap and enable these features to allow for it to come through.

Thanks,

Tyler

Thank you for the reply ​@Tyler 

I've enabled all international roaming / Premium features in the ID mobile app.

The bill cap is set to the highest amount, but still not receiving SMS / OTP from foreign numbers

Hi ​@Niscayah 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom