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Not receiving calls or letting me ring.

  • January 23, 2025
  • 1 reply
  • 114 views
D
Community Member

I have missed 3 calls, showing up as missed calls yet my phone didn’t ring. It’s not allowing me to make calls, just says “calling” but it doesn’t ring out. My 2 daughters are on this network too and they’ve got the same issues. I’ve gone through all the troubleshooting and nothing is showing as a problem. Any help please?

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • January 24, 2025

    Hey there ​@Diana Rigby, we're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

     

    Updates can be found here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

     

    Thanks,

    Tyler

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