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Not receiving OTP sms

  • January 29, 2025
  • 1 reply
  • 255 views

Dan Nolan
Community Member

Hi has anyone had any problems receiving OTP sms when trying to sign up for UAE pass for holiday. Ive tried multiple times and checked the settings and contacted the Uaepass who said its been sent. Any help would be greatly appreciated.

1 reply

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  • iD Mobile Employee
  • 2119 replies
  • January 29, 2025

Hello ​@Dan Nolan 

 

Thanks for getting in touch. 

 

We are sorry to hear you are experiencing issues receiving the OTP. 

Do you have issues with receiving OTP’s from any other sender?

 

You have mentioned you have checked the settings, is this to make sure the sender is blocked please?

 

Thanks, 

 

Nat