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Question

not receiving text from amazon

  • July 25, 2025
  • 3 replies
  • 20 views

Stephen Ingerson
New Contributor

I am trying to access my Amazon account and they have sent me numerous texts but I haven't received them.  My wife is with ID mobile and has sent me a text and I received that.  Is there currently a problem receiving texts from other providers?

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi there ​@Stephen Ingerson, sorry to hear that. Are you able to receive other one-time passcodes from other companies please?

 

Also, what phone do you have?

 

Thanks,

Tyler


Stephen Ingerson
New Contributor

Yes I received one from gov.uk and the nationwide.

My phone is an android Poco x3


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 29, 2025

Hi ​@Stephen Ingerson 

 

Okay, have you tried the SIM in a device we officially support?

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom