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Question

not receiving text from amazon

  • July 25, 2025
  • 3 replies
  • 21 views
Stephen Ingerson
New Contributor

I am trying to access my Amazon account and they have sent me numerous texts but I haven't received them.  My wife is with ID mobile and has sent me a text and I received that.  Is there currently a problem receiving texts from other providers?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 28, 2025

    Hi there ​@Stephen Ingerson, sorry to hear that. Are you able to receive other one-time passcodes from other companies please?

     

    Also, what phone do you have?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Stephen Ingerson
    New Contributor

    Yes I received one from gov.uk and the nationwide.

    My phone is an android Poco x3

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 29, 2025

    Hi ​@Stephen Ingerson 

     

    Okay, have you tried the SIM in a device we officially support?

     

    https://www.idmobile.co.uk/help-and-advice/approved-handsets

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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