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not receiving text message


Joe Lawrence
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 Contributor

Hi. I have tried to do this but not receiving the text message: https://quotes.lasik-eyes.co.uk/

 

I am receiving messages on other things, such as when I log into government pages and receiving passwords.

Is there a problem with this kind of service?

Best answer by andewhite

It can sometimes take up to 48-hours for new network routing to become know to all SMS service centres, after porting to a new service provider, @Joe Lawrence.

 

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andewhite
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  • Platinum 
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  • 12167 replies
  • June 19, 2024

Maybe they’re not using the correct mobile number, @Joe Lawrence


Joe Lawrence
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 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • June 19, 2024

Just for clarity, I'm new to ID mobile as of today. Looking through other chats, I can see OTMs have been a major sore point for people leaving the network.

 

Would someone be able to take a test drive to see if they are getting the text message?


andewhite
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  • June 19, 2024

It can sometimes take up to 48-hours for new network routing to become know to all SMS service centres, after porting to a new service provider, @Joe Lawrence.

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 4, 2024

Hi @Joe Lawrence 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom