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not receiving text messages

  • September 11, 2024
  • 6 replies
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  • LynTig
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  • 3 replies

New iPhone and contract with ID on Three network a month ago and number ported.

Since then, all texts I send are marked “Not Delivered” even tho they are delivered. It has been taking up to 5 mins for them to be received and if the texts are long they’re often not received at all.

I was receiving texts, sporadically but in the last few days I’m not receiving any at all.

I have Reset Network Settings and checked my phone number is correct in Settings.

I’ve also tried the Sim in my old phone and the problem is the same.

Doesn't this mean the problem lies with the carrier or Sim rather than the phone itself?

What should be my next step?
Any advice most welcome - thanks!

 

 

Best answer by LynTig

Been happening with both.

but recently, in settings, under iMessage I’m getting “iMessage Activation- an error occurred during activation “ “Activation unsuccessful”

But problems were happening before this, from first getting the phone

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    6 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 12, 2024

    Hi @LynTig 

     

    I’m sorry to hear this, how are calls and data?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
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    • LynTig
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    • 3 replies
    • September 13, 2024

    Sorry for delay Tom.

    Calls and data are fine.

    The text problems are the same using both Wi-Fi and mobile network.

    Signals are good 

    andewhite
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    • andewhite
    • Platinum 
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    • 12167 replies
    • September 13, 2024
    LynTig wrote:

    ...

    The text problems are the same using both Wi-Fi and mobile network.

    Is this happening with your Apple iMessage texts, or SMS text messages or both, @LynTig? 

    Forum member (non-iD).
    L
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    • LynTig
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    • Answer
    • September 13, 2024

    Been happening with both.

    but recently, in settings, under iMessage I’m getting “iMessage Activation- an error occurred during activation “ “Activation unsuccessful”

    But problems were happening before this, from first getting the phone

    L
    New
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    • LynTig
    • Author
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    • 3 replies
    • September 14, 2024

    Yesterday, texting started working normally - first time since getting the phone a month ago. Bizarre! Hoping it continues.

    Thanks all for your interest 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 17, 2024

    Hi @LynTig,

    I hope that your issue is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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