Question

Not receiving texts from numbers.

E
Rank
Userlevel 1

Hi 

I'm not receiving texts from all numbers that have tried, recently ported number in without any other apparent problems. 

I text them, but no texting reply, when I've called them they advise that they replied. 

Any useful info !

Regards 

Colin 

11 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you tried a NETWORK RESET on your handset, @EACPD02? 

The handset user guide should explain how to do this.

 

E
Rank
Userlevel 1

I've read that but reluctant to. 

Now done and see what happens. 👍

Kash
Rank
Userlevel 7
Badge +7

Hi @EACPD02,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank
Userlevel 1

As far as I know it's not resolved. 

It not reliable situation to be in , as texts should be reliable to receive as well as send. 

I would like more investigation. 

Thanks 

Tom
Rank
Userlevel 8
Badge +4

Hi @EACPD02 

 

Okay, is this issue all numbers?

 

On your previous device, have you switched off RCS/iMessage?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank
Userlevel 1

Hi. 

My previous device was a corporate iiphone 12,as I worked for BT , it just used text message and not rcs, I've turned of rcs , but you don't really know it's happening unless you speak with someone you've texted. 

When I had the iPhone one person I know stopped receiving my texts from tha, now I've ported my number across, they're receiving them now. 

On this I've at least 5 I'm not receiving them from and there's not a common factor. 

It disconcerting as I may miss something important 

Tom
Rank
Userlevel 8
Badge +4

Hi @EACPD02 

 

Okay, you may need to disconnect iMessage from your number if you are no longer using an iPhone, this can be done via your Apple account on their website.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank
Userlevel 1

Thanks for that. 

However my iPhone was on a corporate account and I believe I had no control over it

andewhite
Rank
Userlevel 8
Badge +9

Thanks for that. 

However my iPhone was on a corporate account and I believe I had no control over it

Have you tried Apple’s online self-service to unlink your mobile number from your ‘old’ corporate iPhone, @EACPD02? 

Do this online at https://selfsolve.apple.com/deregister-imessage/.

Scroll down for option called “No longer have your iPhone?”.

E
Rank
Userlevel 1

Well that a wonderful bit of information that I would have had no idea of. 

I've filled it in and we'll see what happens. 

👍👍👍

Many thanks 

Kash
Rank
Userlevel 7
Badge +7

Hi @EACPD02,

Welcome to the Community!

I hope the advice that @andewhite provided has resolved your issue.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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