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Not receiving verification codes via messages

Forum|Forum|8 months ago
May 9, 2025
27 replies
1646 views

LittleWebby
New Contributor

I just switched to ID mobile from Vodafone on a new iPhone 16. Everything ported OK but I can’t get any bank verification codes on messages to set up my cards in Wallet. I've looked through the thread and google and tried everything but nothing works. I am getting all other messages but no verification messages. Very annoying. Any advice or ID Mobile please contact me. Thx

Best answer by Tyler C

Hey there @douc1, we sincerely apologise for this. Three UK are aware of a network issue currently, affecting some customers from receiving OTP’s.

Three UK are working to resolve this issue ASAP for all customers affected. Our apologies for this and we hope this is back working shortly.

Please check here for updates:

Thank you for your patience.

Kind regards,

Tyler

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surajd
Active Contributor
Forum|Forum|8 months ago
May 15, 2025

@WelshPaul Also wanted to apologise if I was rude in any previous messages. I was frustrated about the issue I was facing and didn't mean to offend in any way.

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WelshPaul
Platinum  Contributor
Forum|Forum|8 months ago
May 15, 2025

It’s okay, I experienced the same issues with receiving OTPs and found it frustrating too. 👍🏻

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.