not recieving mobile text messages | iD Mobile Community
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not recieving mobile text messages

  • October 10, 2024
  • 4 replies
  • 211 views

Hello, for the past days I can’t receive mobile messages and codes sent to my account, can you look into this please 

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4 replies

Dan Bowden
New Contributor
  • New Contributor
  • October 12, 2024

I am experiencing the same issue , has this being resolved for anyone else 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 14, 2024

Hi @Mammie1997 & @Dan Bowden 

 

Is this all messages or just OTP (One Time Password) codes from companies/services?

 

Have you joined iD Mobile recently?

 

When did this issue start?

 

Tom


Dan Bowden
New Contributor
  • New Contributor
  • October 14, 2024

Hi this seems to be OTP only. As I have recieved a couple of text messages. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2024

Hi @Dan Bowden 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom