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Charlie Cullen
Community Member
Community Member
July 25, 2025
Question

not recieving phone calls, call failed

  • July 25, 2025
  • 17 replies
  • 439 views

hi, 

since 2 days ago i’m unable to revive phone calls, people trying to call me won’t ring saying call failed but i can call them? any ideas?

    17 replies

    New Contributor
    July 25, 2025

    I’ve been having the same issue, but my Data is working and I can call out. It’s so weird. 

    Savage29
    New Contributor
    New Contributor
    July 25, 2025

    I can't make any calls to any other networks apart from those on 3, plus people can't call me.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 28, 2025

    Hi there ​@Frankie_strollo, ​@Charlie Cullen & ​@Savage29, sorry to hear that. Last week on the date you posted this, there was an issue with EE and Vodaphone, which caused disruption, and stopped users being able to call and receive calls from anyone on those networks. This furthermore had a further impact on other networks, but has since been resolved from last Friday.

     

    This issue was with EE and something out of our control, and we sincerely apologise for the issues caused.

     

    If you’re still having issues now, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 8, 2025

    maybe there is something wrong with your settings? or a system bug?

    Try to check your Phone settings or try magfone to download a feasible ios version

    Active Contributor
    September 8, 2025

    This has been happening to me since I switched in July. Now my husband and two of my children can’t call me and I can’t call them, and various other people in my contacts. It’s very frustrating as I keep getting messages saying I’ve missed calls.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 9, 2025

    Hi there ​@Blsttda, sorry to hear that. What’s the full postcode and what device(s) do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 10, 2025

    My full postcode is NW9 7PB and it’s an iPhone 12

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi there ​@Blsttda, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 11, 2025

    No, it’s not showing the right number, I’ve tried to change it but it won’t let me 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hey there ​@Blsttda, have you tried the following steps:

     

    1) Turn off iMessage (Settings > Apps >  Messages)
    2) Restart your phone (by pressing and holding the on/off button)
    3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
    4) If it is not correct, please enter the correct number
    5) Turn iMessage back to On (Settings > Messages)
    6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

    If you are having issues with step 4 please reset network settings and try again.

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.