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not recived my phone

  • December 17, 2024
  • 3 replies
  • 31 views

Marc Heath
New
 Contributor

Hi I've not recived the 2 phones I've ordered and can't seem to even find a delivery date 

Best answer by andewhite

Matthew Shaw wrote:

I have had the exact same issue. I wish I could actually speak to someone about it!

The iD Telephone Sales team might be able to assist, ​@Marc Heath.

The sales advisers are available on 020 7139 1397, between 9am - 6pm. 

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3 replies

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  • iD Mobile Employee
  • 2119 replies
  • December 18, 2024

Hello ​@Marc Heath 

 

Thank you for reaching out to us here on the community. 

 

We are very sorry you have not received your order. 

Can you please confirm if you have received confirmation of the order being accepted via email?

This may have gone in to your junk/spam folder?

 

Thanks,

 

Nat 


Matthew Shaw
New
 Contributor
  • New
 Contributor
  • 2 replies
  • December 18, 2024

I have had the exact same issue. I wish I could actually speak to someone about it!


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • December 18, 2024
Matthew Shaw wrote:

I have had the exact same issue. I wish I could actually speak to someone about it!

The iD Telephone Sales team might be able to assist, ​@Marc Heath.

The sales advisers are available on 020 7139 1397, between 9am - 6pm.