Not recognised when trying to log in | iD Mobile Community
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Not recognised when trying to log in

  • August 26, 2024
  • 1 reply
  • 22 views

I cannot log in on app or through web - keep getting this message:

"Sorry, your details do not match our records.

Please try again."

 

How can I sort this out??

 

This topic has been closed for replies.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 29, 2024

Hi @Lisajb09 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom