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not satisfied

  • October 29, 2024
  • 1 reply
  • 12 views

Kellypeggy123
Community Member

I have had my iPhone 13 for about a year and have had problems with it since I got it. It doesn’t ring and goes straight to answerphone from some numbers, the reception is awful nobody can hear me no matter what area I’m in. I want my phone replaced. How do I do this? 
kelly

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • October 29, 2024

Hey there @Kellypeggy123, welcome to Community!

 

We’re sorry to hear that. When you go into phone settings, is your correct number showing?

 

Have you tried resetting network settings and restarting your phone?

 

What’s the full postcode?

 

Thanks,

Tyler