Skip to main content
Solved

not sure how to get this sorted??


Hazel Parkinson
New
 Contributor

Ok so just ported across keeping my original number and thought all was well until I sent a text message to a friend who said who is this? On testing the theory many of my friends are getting a different number not my number but WhatsApp is OK and my regular contacts seem to be ok its really odd?? 

I have done the old turn it off and on thing any other suggestions people please?? 

Best answer by andewhite

Hazel Parkinson wrote:

I am on android.  I thought it had sorted but today my sister texted me saying that my number is still different.  She sent the message to me old/normal number but when I replied it displays as a different number not me

Okay ​@Hazel Parkinson, sounds like the Android phone with your iD SIM is using a Messages app (e.g. Google Messages) with the RCS features enabled.

If you turn OFF the RCS “Chat features” in your Messages app this issue should stop, which would indicate Google RCS servers haven’t recognised your device has a different mobile number.

View original

7 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+7
  • Silver Contributor
  • 325 replies
  • March 2, 2025

@Hazel Parkinson  Good evening to you when was your schedule port due?  Can you see your ported number in your phone's settings or by logging into you IDMobile account?

If by Monday it's still not working log into the Live Chat and in the message box type in there "Speak to a person" Once you've submitted this message an agent should get back to and then you can state your problem.

 

https://www.idmobile.co.uk/live-chat

Joe


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8058 replies
  • March 3, 2025

Hi ​@Hazel Parkinson 

 

Has your number transfer completed?

 

Are you on an iPhone or Android?

 

Tom


Hazel Parkinson
New
 Contributor

I am on android.  I thought it had sorted but today my sister texted me saying that my number is still different.  She sent the message to me old/normal number but when I replied it displays as a different number not me


MZone
Gold Contributor
Forum|alt.badge.img+19
  • Gold Contributor
  • 737 replies
  • March 8, 2025

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12070 replies
  • Answer
  • March 8, 2025
Hazel Parkinson wrote:

I am on android.  I thought it had sorted but today my sister texted me saying that my number is still different.  She sent the message to me old/normal number but when I replied it displays as a different number not me

Okay ​@Hazel Parkinson, sounds like the Android phone with your iD SIM is using a Messages app (e.g. Google Messages) with the RCS features enabled.

If you turn OFF the RCS “Chat features” in your Messages app this issue should stop, which would indicate Google RCS servers haven’t recognised your device has a different mobile number.


Hazel Parkinson
New
 Contributor

It's worked thanks 😊 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3361 replies
  • March 10, 2025

Hey there ​@Hazel Parkinson, we’re glad to hear all is resolved.

 

Thanks,

Tyler