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not working unless connected to wifi

  • April 30, 2025
  • 1 reply
  • 57 views
L
Community Member
  • LJ1
  • Community Member

I switched to ID mobile yesterday and had an email to say the switch was complete however I can’t call or send messages unless I am connected to WiFi?! 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 1, 2025

    Hey there ​@LJ1, we’re sorry to hear that.

     

    Have you tried restarting your phone? Is the eSIM active or physical SIM inside the phone?

     

    Do you have any network signal at all?

     

    Thanks,

    Tyler

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