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Now have 2 accounts by mistake

  • January 24, 2025
  • 3 replies
  • 69 views

I thought I had ordered an upgrade for my rolling monthly sim only plan but I’ve now got another sim coming with a different number.

So now I’ve got 2 contracts.

How do I cancel my original contract and keep my old number with my new sim when it arrives probably tomorrow?

I did ask this question yesterday but it’s dissapeared

Best answer by Tyler

Hey there ​@Billsmiles, sorry to hear that.

 

Unfortunately, you cannot transfer your phone number from one iD Mobile contract to another I’m afraid. You can only keep your number via directly upgrading, or via a triangle port, where you move your number from your current plan to another network, then back to us via PAC code to the new plan.

 

Thanks,

Tyler

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3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • Answer
  • January 26, 2025

Hey there ​@Billsmiles, sorry to hear that.

 

Unfortunately, you cannot transfer your phone number from one iD Mobile contract to another I’m afraid. You can only keep your number via directly upgrading, or via a triangle port, where you move your number from your current plan to another network, then back to us via PAC code to the new plan.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • January 27, 2025

Ok thanks.

I’m going to have to cancel this new contract then. I’ve had the same number from the very first mobile phone I ever had and not getting a new number now.

It was very unclear when I thought I was just upgrading and ended up with a new contract.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • January 29, 2025

Hi ​@Billsmiles,

I can see that we have sent you a PM.

Please get back to us there is you require further assistance.

 

Kash