​@mmburrows 

Hi ​@mmburrows,

Sorry to hear you’re experiencing this, I can understand how frustrating repeated voicemail notifications like that must be.

Blocking the number should help stop this from happening. Here’s how you can do it depending on your device:

On Android:

• Open your Phone app
• Go to your recent calls or call history
• Tap on the number (01244337930)
• Select Block or Block/report spam

On iPhone::

• Open the Phone app
• Tap Recents
• Find the number and tap the “i” icon next to it
• Scroll down and select Block this Caller

Once blocked, calls from that number should no longer come through or leave voicemails.

Regards,

Gemma M

The iD Mobile Social Media Team

Hello, the above reply by Gemma is in accurate. I've recently blocked a nuisance caller and everyday get voicemail notifications. This should NOT happen but it does. Looking to leave immobile and getter a provider that does properly block call. 

Hi ​@Henry8888,

Thanks for taking the time to share this and we’re sorry to hear about your experience.

We appreciate you pointing this out and understand how frustrating it must be to continue receiving voicemail notifications after blocking a nuisance caller, especially when your expectation was that the contact would be fully blocked.

We’re sorry that the experience hasn’t matched what you expected and understand your frustration.

Thank you again for sharing your feedback.

Regards,

Gemma M

The iD Mobile Social Media Team

Well Gemma, your appreciation of my frustration does absolutely nothing to solve the problem. Very poor. 47 voicemails now and idmobile are clearly unable or unwilling to do what they should and block the number from going g to voicemail. Will be switching to another provider. 

Hi ​@Henry8888, 

We’re sorry to hear about the experience you’ve had.

Your feedback is important, and we regret that we’ve let you down. While we respect your decision to move to another provider, we’d still like to help ensure you don’t leave with unresolved issues.

In situations like this, blocking a number on the handset prevents calls from ringing through, but unfortunately it doesn’t stop them from reaching voicemail. That’s why you still see missed call and voicemail notifications, even when there’s no message left. To fully stop this, you’d need disable voicemail temporarily. 

Thanks, 

Anneline

Why don’t iD just let us block the number at a network level. It’s ridiculous. I’m in the same boat being inundated by scam debt recovery service voicemails, no way to stop them leaving voicemails just prevent the notification coming through. Poor.