Nuisance calls

​@mmburrows 

Hi ​@mmburrows,

Sorry to hear you’re experiencing this, I can understand how frustrating repeated voicemail notifications like that must be.

Blocking the number should help stop this from happening. Here’s how you can do it depending on your device:

On Android:

• Open your Phone app
• Go to your recent calls or call history
• Tap on the number (01244337930)
• Select Block or Block/report spam

On iPhone::

• Open the Phone app
• Tap Recents
• Find the number and tap the “i” icon next to it
• Scroll down and select Block this Caller

Once blocked, calls from that number should no longer come through or leave voicemails.

Regards,

Gemma M

The iD Mobile Social Media Team

Hello, the above reply by Gemma is in accurate. I've recently blocked a nuisance caller and everyday get voicemail notifications. This should NOT happen but it does. Looking to leave immobile and getter a provider that does properly block call. 

Hi ​@Henry8888,

Thanks for taking the time to share this and we’re sorry to hear about your experience.

We appreciate you pointing this out and understand how frustrating it must be to continue receiving voicemail notifications after blocking a nuisance caller, especially when your expectation was that the contact would be fully blocked.

We’re sorry that the experience hasn’t matched what you expected and understand your frustration.

Thank you again for sharing your feedback.

Regards,

Gemma M

The iD Mobile Social Media Team

Well Gemma, your appreciation of my frustration does absolutely nothing to solve the problem. Very poor. 47 voicemails now and idmobile are clearly unable or unwilling to do what they should and block the number from going g to voicemail. Will be switching to another provider.