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Number change and logging in

  • March 4, 2024
  • 3 replies
  • 145 views

Ryan McSweeney
New Contributor

Hi, i’ve just got my new phone from ID and my number has been ported from Tesco Mobile (although it was still functioning fine on my other phone?).

Anyway, now i’m trying to create an account on the ID Mobile app but it doesn’t recognise my ported number. I entered the number that ID have given me and that worked, the only problem is that, that number is de-activated due to the port. I’ve had people try to text and call it and it’s out of service, so i have no way of creating my ID account. Any ideas? Do i just need to wait? Plan was purchased almost a week ago and i entered the PAC code when purchasing.

 

thanks

Best answer by andewhite

Okay @Ryan McSweeney, if your old (Tesco Mobile) SIM is still working, then your switch to iD Mobile hasn’t started yet. 

What date date did you select for your switch, @Ryan McSweeney?

 

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • March 4, 2024

Okay @Ryan McSweeney, if your old (Tesco Mobile) SIM is still working, then your switch to iD Mobile hasn’t started yet. 

What date date did you select for your switch, @Ryan McSweeney?

 


Ryan McSweeney
New Contributor
  • Author
  • New Contributor
  • March 4, 2024

Okay @Ryan McSweeney, if your old (Tesco Mobile) SIM is still working, then your switch to iD Mobile hasn’t started yet. 

What date date did you select for your switch, @Ryan McSweeney?

 

The switch has just happened a few minutes ago funnily enough, confirmed by a text from ID. All is working now thanks for your response! 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • March 6, 2024

Hi @Ryan McSweeney,

Welcome to the Community!

Glad to hear that it is resolved.

If you require further assistance, please let us know.

 

Kash