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number has switched but imessage/facetine not available on my number?


I have recently switched from EE to iD mobile using PAC code. The switch was confirmed quickly and u can make phone calls from my old number using my new iPhone 15 however when making a call it asks me to change my primary line and then also doesn’t allow me to use iMessage or FaceTime from my number. I’ve completed the trouble shooting that I’ve found online and tried to edit the phone number attached to the new phone but it doesn’t save, and it says on iMessage that it’s not available on the old number. I’ve successfully signed into Apple account as it shows my email address. Any ideas? 

Best answer by Martin Radford

Have you tried a network reset?

This happened to me and a reset worked.

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2 replies

Martin Radford
Helpful
 Contributor
  • Helpful
 Contributor
  • 13 replies
  • Answer
  • July 10, 2024

Have you tried a network reset?

This happened to me and a reset worked.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 5294 replies
  • July 25, 2024

Hey there @Rosiephillips1992, welcome to Community!

 

We hope the kind advice from @Martin Radford helped! Please do let us know if you still require assistance.

 

Thanks,

Tyler