Hi, my number was meant to switch yesterday but this has not happened. Can someone please help? I need this switched asap as my old phone is broken so cannot be used. Thanks
Number hasnt switched
+22Did you submit your request using the below form?
Did you submit your request using the below form?
I did yes, I sent the request through on this for yesterday's date
So I just have to "wait and see" what happens essentially?
+22Ye that’s what the help guide says. Have you tried turning the phone off/on. Has your old number disconnected now from your previous network?
I should imagine it will happen today.
Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
