Number hasnt switched

Did you submit your request using the below form?

• How do I switch to iD Mobile from another network provider using a PAC or STAC? F.A.Q.

MZone wrote:

Did you submit your request using the below form?

• How do I switch to iD Mobile from another network provider using a PAC or STAC? F.A.Q.

 

I did yes, I sent the request through on this for yesterday's date 

https://community.idmobile.co.uk/switching%2Dto%2Did%2Dmobile%2D132/why%2Dis%2Dmy%2Dswitch%2Dto%2Did%2Ddelayed%2D58020

So I just have to "wait and see" what happens essentially? 

Ye that’s what the help guide says. Have you tried turning the phone off/on. Has your old number disconnected now from your previous network?

I should imagine it will happen today.

Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Lizzie240287  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hi ​@Lizzie240287 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom