Okay ​@Retrod40s, just to say that sometimes iD Mobile don’t process your PAC properly, if it’s submitted at same time you purchase your phone.

• Does your ‘old’ service provider’s SIM card still work?
• What happens when you call the number you wanted to keep, from another phone?

This community article explains other ways of contacting iD customer service.

Hi ​@andewhite  Yes my old SIM still seems to work and my old phone rings rather than my new one.  Thank you 

Hello ​@Retrod40s 

Welcome and thank you for posting. 

WE are sorry to hear of the delay with the port in of your number. 

Can you please confirm if this has completed since you posted to us? 

If not, please let us know and we can assist further. 

Thanks, 

Nat 

I have a new phone but want to keep old number

If you have just a new phone just take the sim card out of the old phone and install in the new phone. 

Now if you're new to ID Mobile and have a sim card work from another network and want to keep said number you need to port that number onto I'd mobile. 

So you need to contact your old mobile operator and get a PAC code which is available for 30 day's once you've received it. Then you port your number over onto IDMobile using said PAC code and phone number you want to keep.

https://community.idmobile.co.uk/switching%2Dto%2Did%2Dpac%2Dstac%2D132/how%2Ddo%2Di%2Dswitch%2Dto%2Did%2Dmobile%2Dfrom%2Danother%2Dnetwork%2Dprovider%2Dusing%2Da%2Dpac%2Dor%2Dstac%2D42495

Hey there ​@Lucy Lu, thank you for reaching out.

To confirm, are you trying to transfer your number from another network over to ours?

Or are you trying to transfer your number from one iD contract to another please?

Thanks,

Tyler