Solved

number not recognised

10 months ago
July 29, 2024
6 replies
136 views

C

Chrisbarm
New  Contributor
1 reply

Switched to ID from Voxi, callers from non three networks receive number not recognised when attempting to call me.

I can ring out tho.

please help

chris

Best answer by Matthew T

Hey @Chrisbarm,

Sounds like this is a split port, which can happen from time to time. Is this still an ongoing issue?

Thanks.

View original

+24

Matthew T
iD Mobile Employee
1880 replies
Answer
10 months ago
August 5, 2024

Hey @Chrisbarm,

Sounds like this is a split port, which can happen from time to time. Is this still an ongoing issue?

Thanks.

iD Community Manager

C

Chrisbarm
Author
New  Contributor
1 reply
10 months ago
August 5, 2024

Thank you for your reply,

No, it was working next morning.

Chris

K

Karen hope
Active Contributor
6 replies
10 months ago
August 22, 2024

Joined ID mobile 17/8/24

apple 13

e-sim

retained old number

today found out people unable to call me on network - message states number does not exist . I can ring others via network and can receive and send SMS and calls and messages from WhatsApp

i can ring a number and the person gets a missed call but then not able to ring me back as number does not exist

can anyone offer any advise?? Thanks

+24

Matthew T
iD Mobile Employee
1880 replies
9 months ago
August 27, 2024

@Karen hope - Have you tried a NETWORK SETTINGS RESET? This’ll fix most issues. Thanks.

iD Community Manager

K

Karen hope
Active Contributor
6 replies
9 months ago
August 27, 2024

I tried everything before I found the complaints telephone number. When I rang them they said to get a SIM card not e-sim. Complaints raised the issue to technical team and resolved in 48 hours. Problem was eSIM.