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number not recognised

C
New
 Contributor

Switched to ID from Voxi, callers from non three networks receive number not recognised when attempting to call me.
 

I can ring out tho.

 

please help

 

chris

Best answer by Matthew T

Hey @Chrisbarm,

Sounds like this is a split port, which can happen from time to time. Is this still an ongoing issue?

Thanks.

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    6 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 2011 replies
    • Answer
    • August 5, 2024

    Hey @Chrisbarm,

    Sounds like this is a split port, which can happen from time to time. Is this still an ongoing issue?

    Thanks.

    iD Community Manager
    C
    New
 Contributor
    • Chrisbarm
    • Author
    • New
 Contributor
    • 1 reply
    • August 5, 2024

    Thank you for your reply,

     

    No, it was working next morning.

    Chris

     

    K
    Active Contributor
    • Karen hope
    • Active Contributor
    • 6 replies
    • August 22, 2024

    Joined ID mobile 17/8/24

    apple 13

    e-sim

    retained old number  

    today found out people unable to call me on network - message states number does not exist .  I can ring others via network and can receive and send  SMS and calls and messages from WhatsApp

    i can ring a number and the person gets a missed call but then not able to ring me back as number does not exist 

    can anyone offer any advise?? Thanks

     

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 2011 replies
    • August 27, 2024

    @Karen hope - Have you tried a NETWORK SETTINGS RESET? This’ll fix most issues. Thanks.

    iD Community Manager
    K
    Active Contributor
    • Karen hope
    • Active Contributor
    • 6 replies
    • August 27, 2024

    I tried everything before I found the complaints telephone number. When I rang them they said to get a SIM card not e-sim. Complaints raised the issue to technical team and resolved in 48 hours. Problem was eSIM. 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8552 replies
    • August 29, 2024

    Hi @Karen hope 

     

    Glad to hear the tech team and a replacement SIM were able to help with this.

     

    Tom

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