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number not switched despite confirmation text

  • January 29, 2025
  • 3 replies
  • 87 views
M
New Contributor

Hi I received a text from ID mobile stating my numbers been switched. But this is not the case, not only isn’t  my new ID sim not working my original EE account is still active and I’m having to use that. 

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    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • January 30, 2025

    Hello ​@Mrah 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear your switch has not taken place. 

    Can you please confirm if this was booked for the 29th January? If yes, has there been any changes since your post?

    We ask as the port can take up until 10pm on the day to process. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mrah
    • Author
    • New Contributor
    • January 30, 2025

    Hi thanks it’s been sorted 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • February 1, 2025

      We’re glad to hear ​@Mrah!

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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