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Question

number not transferred

E
Community Member

i believe i have submitted my PAC code but number hasn’t transferred. Is there anyway of checking 

thanks

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5 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 22, 2021

Hi @Emma2540,

 

When was it you submitted the request sorry?

 

Will

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E
Community Member
  • Emma2540
  • Author
  • Community Member
  • 0 replies
  • June 22, 2021

thanks ported across this afternoon 👍🏻

Mohammed H
1 person likes this
  • Mohammed H
    Mohammed H
T
Active Contributor
  • TorresNM
  • Active Contributor
  • 9 replies
  • June 22, 2021

I”m on the same boat.. just moved from another network this pm and have no way to finding out when my number has been transferred.
I installed the app in my phone but it tells me my user name doesn’t exist.. even tho I’m logged in on the pc.. 

went to change my password just in case but still the App won’t recognise my user.. 

 

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3080 replies
  • June 23, 2021

You might find this post helpful. 👍

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Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • June 23, 2021
TorresNM wrote:

I”m on the same boat.. just moved from another network this pm and have no way to finding out when my number has been transferred.
I installed the app in my phone but it tells me my user name doesn’t exist.. even tho I’m logged in on the pc.. 

went to change my password just in case but still the App won’t recognise my user.. 

 

Hello @TorresNM you can use the “forgotten your username” tool to recover your username.

Just a note, the iD Community and the iD Mobile app/account are 2 separate accounts so registering for the Community to post here has no link to your actual iD account for managing your plan as this is just a forum for discussion.

You advised you just submitted it this PM? so if it was submitted on the 22/06/21 before 6PM it’ll process for today and if it was after 6PM it’ll process on the 24/06/21.

 

Mohammed

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