Number not valid after Pac

Forum|Forum|2 months ago
June 28, 2026
3 replies
24 views

Hello,

I have recently transferred over to ID mobile from a PAC Code by three. However when anyone rings me it says the number is invalid. I have looked at the other topics and have reset my phone and checked all the settings say the correct number however still nobody can ring me.

Please can you help me rectify as it's very frustrating.

Gemma M

iD Mobile Employee

Hi @Chloe26,

We are so sorry to hear of the issues that you are currently facing since your number transfer completed. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Chloe26Author

New Contributor

Hello,

It's an android and the steps didn't work.

Gemma M

iD Mobile Employee

Hi @Chloe26,

We're sorry to hear that didn't resolve the issue.

As the troubleshooting hasn't worked, we'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card, as this is often the next step if the issue appears to be SIM-related.

They'll also be able to run further checks on your account to make sure there isn't anything else affecting your service.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.