Number of Rings before Voicemail activates | iD Mobile Community
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Number of Rings before Voicemail activates

  • July 9, 2025
  • 3 replies
  • 102 views

Hi -  I’ve read answers re no of rings before Voicemail activates & that with certain providers, including ID mobile it is a maximum of 30 seconds. So my question is WHY?

In 30 seconds my phone rings 3 times only. That is rarely enough for me (& judging from Community comments, lots of other people ) to register that the phone is ringing, remember where we left it and get to it in time.  We are not all members of the younger generation. Sometimes we may leave the room and not take the phone with us.  So again, as your customer, WHY can I not set the number of rings to my preferred length of time? I have been able to with other providers & other phones. Surely it is up to me as the phone user to set my preference? 

Note: ID Mobile helpfully replied that the maximum is 30 seconds - with no explanation as to WHY it is this & why it cannot be changed. 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2025

Hey there ​@laneydoodle, unfortunately, we’re unable to change the ring length, as this is set out by our network provider Three UK, and is the same for themselves and all networks who use Three UK.

 

Sorry about that ​@laneydoodle, however, we have no control over this, so would recommend contacting them to give your feedback or ask any further questions.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • July 9, 2025

Thank you Tyler - it may not solve my problem but at least you have explained & that is what I am looking for.  I will contact Three - I was with them before for years and never had this issue!!!

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2025

Hey there ​@laneydoodle, no problem at all, and sorry there’s not more we can do regarding this issue. I hope Three UK can give extra information regarding this.

 

Thanks,

Tyler