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Number port - calls on new number but texts on old

  • September 4, 2020
  • 1 reply
  • 69 views
Nfalconer
Community Member

My number transfer is not complete! I can get calls but no texts!

Best answer by Will R

Hi @Nfalconer,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card? What’s the make and model of the handset you’re using the SIM card in? If it’s an iPhone, please ensure the “My Number” setting reflects the number you’ve ported in.

 

Will

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1 reply

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • September 5, 2020

Hi @Nfalconer,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card? What’s the make and model of the handset you’re using the SIM card in? If it’s an iPhone, please ensure the “My Number” setting reflects the number you’ve ported in.

 

Will

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