Solved

Number ported but wrong number showing on iMessage


Userlevel 1
My existing number has successfully ported over, however when replying to texts from my contacts it is always received from the temporary number ID mobile provided. Any idea why this might be the case when my existing number that I ported over shows up when calling out, rather than the temporary number. Do I have to do something in order for the temporary number to be forgotten?
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Best answer by Pearl_c6 16 June 2020, 12:38

Hi @darcmarc 

Welcome to the iD Community.

We can get this looked into for you.

I’ll get someone to pick this up for you and they’ll contact you via PM shortly.

Pearl

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7 replies

Userlevel 3
Which type of phone do you have? I used to have an iPhone and had this issue. You might need to sign out of iMessage and manually enter the number you have moved over. 😊

Nikita
Userlevel 1
Will give that a try as it’s an iPhone I have.

Thanks.
Userlevel 4
Yeah that worked for me on mine and its an iPhone. Fingers crossed it works for you mate!

Jase
Userlevel 4
Badge +6
This should get things sorted for you, you can update the number in Settings> Messages> Send and Receive.

-Phil
Userlevel 1
All sorted folks. Appreciate the help.

Hi. I'm getting the same problem. I have an  Android phone, and can't find where to go to change the setting.

Looking for Settings > Messages > Send and Receive but can't  see anything like that. I've looked at the phone settings, and also gone to Messages and looked at the settings there, no luck in either.

Userlevel 4
Badge +2

Hi @darcmarc 

Welcome to the iD Community.

We can get this looked into for you.

I’ll get someone to pick this up for you and they’ll contact you via PM shortly.

Pearl

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