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number ported in but not working correctly.


Daniel James
Community Member

Hi. 

 

I was with id mobile SIM only. To get a new deal I ported.my number to ee pay as you go SIM card and then used a PAC code to move the number back to id mobile on a pay monthly contract. However it's not working correctly. I can text out but not receive texts. I can ring out and receive calls when in the UK. I'm currently in Spain and can ring out but not receive any calls. My phone is presenting it's self with my ported in number. The number port obviously hasn't worked successfully. It's been a week now and still not working. Can someone from id mobile look into this please ? Number is  [REDACTED]. Many thanks 

Best answer by Martin Radford

Try a network reset on your phone - that sorted me out.

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4 replies

Martin Radford
Helpful
 Contributor
  • Helpful
 Contributor
  • 13 replies
  • Answer
  • July 1, 2024

Try a network reset on your phone - that sorted me out.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • July 15, 2024

Hi @Daniel James 

 

Have you tried the above from @Martin Radford?

 

Has this helped?

 

Tom


  • New
 Contributor
  • 3 replies
  • November 7, 2024

ID messaged that FINALLY my old number works now. 

It doesnt


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  • iD Mobile Employee
  • 2101 replies
  • November 7, 2024

Hi @battylop 

 

Thank you for reaching out to us here on the community. 

 

Can you please expand on what has been happening and we will do all we can to help?

When was the number due to be ported?

 

Thanks, 

 

Nat