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Community Member
April 2, 2026
Question

Number porting

  • April 2, 2026
  • 3 replies
  • 69 views

How do I port my O2 phone number onto my new ID mobile sim? I know how to get a PAK code from O2

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 2, 2026

    Hi ​@Vincent Vega,

     

    Thank you for getting in touch, and welcome to iD Mobile!

     

    To retain your number, you’ll need to request a PAC code from O2. The quickest way to do this is:

     

     

    To get a PAC code from O2, the fastest method is to text 'PAC' to 65075 for free, which works for both Pay Monthly and Pay As You Go customers. You will receive your 9-digit code (starting with "TEL") via text within 60 seconds. The code is valid for 30 days. 

     

    Once you have your PAC code, please contact our customer service team via live chat here: https://www.idmobile.co.uk/live-chat. Just explain your request, and an advisor will assist you further.

     

    If you have any questions while getting your PAC, feel free to reach out. We’re happy to help!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 27, 2026

    I placed an order am today

    Order number: [REMOVED]

    And it did not ask for pac code

    My pac code is [REMOVED]

    I need to retain my mobile number

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@Warren65,

     

    For your security, please don't post personal information such as your order number or PAC code on this public page.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.