number porting issue with port in.

My number was due to port 5days ago. I can make outgoing calls and texts but not recieve any calls or texts. I have been on live chat every day since and it still has not worked. The problem is with port in, and it has apparently been escalated by the technical team. I need my number for work and this is taking too long. A big problem as well, is the lack if communication from ID, I have to live chat for about 45 minutes each day. It’s a new i phone and now i message is also not working after being told to reset some settings yesterday. If I could get any further advice it would be welcome. Ok