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number porting issue with port in.

  • June 29, 2025
  • 3 replies
  • 117 views
J
New Contributor

My number was due to port 5days ago. I can make outgoing calls and texts but not recieve any calls or texts. I have been on live chat every day since and it still has not worked. The problem is with port in, and it has apparently been escalated by the technical team. I need my number for work and this is taking too long. A big problem as well, is the lack if communication from ID, I have to live chat for about 45 minutes each day. It’s a new i phone and now i message is also not working after being told to reset some settings yesterday. If I could get any further advice it would be welcome. Ok

Best answer by Tyler C

Hey there ​@Jan2025, unfortunately, I cannot give an exact time-frame, as every incident is different. Our technical team will be aiming to resolve as soon as they can for you, and we’d recommend keeping in touch with the same team you originally contacted.

 

Thanks,

Tyler

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 30, 2025

    Hey there ​@Jan2025, we’re sorry to hear that. If the issue has been escalated to the technical team, please await further updates and keep in touch with the live-chat, who you raised it with.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jan2025
    • Author
    • New Contributor
    • June 30, 2025

    Thanks for your reply Tyler.

    It’s been 6 days and nothing has happened. How long does this normally take?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • June 30, 2025

    Hey there ​@Jan2025, unfortunately, I cannot give an exact time-frame, as every incident is different. Our technical team will be aiming to resolve as soon as they can for you, and we’d recommend keeping in touch with the same team you originally contacted.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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