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Number porting number.

  • July 8, 2026
  • 8 replies
  • 40 views

Smokin Steve
Active Contributor

Afternoon all, Just joined the 1d family from Smarty. Number has ported over ok.. But my wife can ring me fine, but text from me go to the original 1d number and not my smarty ported to 1d number! Strange huh? 

Should I leave it a bit for the port to settle in! 

 

Thanks if you can help. 

Best answer by Zandile M

Hi ​@Smokin Steve 

 

Thank you for getting in touch with us, and welcome to the iD Mobile family, and thanks for joining us.

It's great to hear that your number has ported successfully. As the transfer has only recently completed, it can sometimes take up to 24 hours for all services, including calls and text messages, to update fully across all networks.

In the meantime, we'd recommend restarting your phone. Also please confirm the make and model of your phone.

 

Thank you,

 

Zandile m

The iD Mobile Team 

8 replies

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  • iD Mobile Employee
  • Answer
  • July 8, 2026

Hi ​@Smokin Steve 

 

Thank you for getting in touch with us, and welcome to the iD Mobile family, and thanks for joining us.

It's great to hear that your number has ported successfully. As the transfer has only recently completed, it can sometimes take up to 24 hours for all services, including calls and text messages, to update fully across all networks.

In the meantime, we'd recommend restarting your phone. Also please confirm the make and model of your phone.

 

Thank you,

 

Zandile m

The iD Mobile Team 


Smokin Steve
Active Contributor
  • Author
  • Active Contributor
  • July 8, 2026

Hi and thanks for replying. It's a 600 pro. I'll see how week goes. 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@Smokin Steve , 

 

Also check if the number is showing correctly under settings. 

 

For android:


To check or update the number shown on your Android device, please follow the steps below:


📱 Check your phone number in settings
1. Go to Settings
2. Tap About Phone or About Device
3. Select Status
4. Tap My phone number
📌 On some devices, this may appear under SIM Status or SIM Card Status within the Status menu.


💬 Update number in Messages app (if applicable)
If your number is showing incorrectly in messaging:
1. Open the Messages app
2. Tap More (⋮)
3. Select Settings
4. Tap Advanced
5. Select Phone number
6. Enter the correct number associated with your SIM
7. Tap OK to save


🔄 If the number is still incorrect


Please try the following:
* Remove the SIM card
* Restart the device
* Reinsert the SIM card
* Check again in Phone Settings


🔍 Further troubleshooting


If the issue persists after rebooting:
* Insert the SIM into a different device
* Send a text message and check whether it displays:
- Your correct (ported) number, or
- The temporary number


This will help determine whether the issue is with the SIM or the handset.

 

Owethu


Smokin Steve
Active Contributor
  • Author
  • Active Contributor
  • July 11, 2026

Hi just checked everything.. When SIM placed in different phone.. And it worked fine, with my old Smarty number. 

 

What can I do now? 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 12, 2026

Hi ​@Smokin Steve,

 

Thanks for the update.

 

As the SIM works correctly in a different phone, it does sound like the issue may be with the handset rather than the SIM itself.

 

The next thing we'd recommend is trying a different, working SIM in your phone. This will help determine whether the issue is with the phone or the SIM:

  • If the other SIM also doesn't work in your phone, it's likely to be a handset issue.
  • If the other SIM works normally, then the issue may still be related to your SIM or account.

 

Let us know how you get on, and we'll be happy to advise on the next steps.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


Smokin Steve
Active Contributor
  • Author
  • Active Contributor
  • July 12, 2026

Thank you, will try it and let you know. 


Smokin Steve
Active Contributor
  • Author
  • Active Contributor
  • July 12, 2026

Afternoon 1D ... Just wanted to update on my porting problem. I've fixed it, Since my contacts and number was connected to my Google account, I had a nosey round there, and I found two numbers. I deleted the 1D number and restarted. All good now friends are now getting the right number. If anything else goes wrong... I know where to go. 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 13, 2026

Hi ​@Smokin Steve,

Thank you for reaching out to us and letting us know that this is now resolved.
Please do feel free to reach out to us if any further assistance is needed.

Thanks,
Hosai