Skip to main content
Solved

Number problem with texts

  • November 22, 2024
  • 8 replies
  • 106 views
B
New
 Contributor

I've sent a couple of texts this afternoon and my phone is using the number attached to the sim provided by ID and not the one my phone should have switched to.  Previously it has worked fine.  Can you help, please.

Best answer by Kash

Hi ​@Bob Hewitt,

Please try the following, and let us know how you get on:

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

 

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Kash

View original

    8 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • November 22, 2024

    This community article might help, ​@Bob Hewitt. 

    🤞 

    Forum member (non-iD).
    B
    New
 Contributor
    • Bob Hewitt
    • Author
    • New
 Contributor
    • 4 replies
    • November 22, 2024

    Thanks, but I've tried most of that but still not working properly.

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • November 22, 2024
    Bob Hewitt wrote:

    Thanks, but I've tried most of that but still not working properly.

    Okay ​@Bob Hewitt, are there some steps, in the article, you haven’t tried yet?

    What device do you have?

    Forum member (non-iD).
    B
    New
 Contributor
    • Bob Hewitt
    • Author
    • New
 Contributor
    • 4 replies
    • November 22, 2024

    No, tried them all now.

    B
    New
 Contributor
    • Bob Hewitt
    • Author
    • New
 Contributor
    • 4 replies
    • November 22, 2024

    Samsung S24 FE

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • November 23, 2024

    Hi ​@Bob Hewitt,

    Please try the following, and let us know how you get on:

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

     

    Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    1 person likes this
    • andewhite
      andewhite
    B
    New
 Contributor
    • Bob Hewitt
    • Author
    • New
 Contributor
    • 4 replies
    • November 23, 2024

    Hi, when i clicked on "Chat Features" it just turned the feature on and off, couldn't see any phone number!

    Sent a text with the feature turned and it seems to have worked!

     

    Thank you, Kash!

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • November 25, 2024

    Hi ​@Bob Hewitt 

     

    Glad to hear the above helped.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    1 person likes this
    • B
      Bob Hewitt

    Reply.


    Perks banner
    Terms & Conditions