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number showing different

  • February 4, 2025
  • 6 replies
  • 70 views

Hi. 

When I text/call people it is showing a different number than the one I transfered over to yourselves. 

6 replies

MZone
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  • February 4, 2025

Hi. 

Tried all these and still not working. 

It's been on my to do list to sort for months.

 


MZone
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What make model phone do you have?


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  • February 4, 2025

Samsung s24 ultra 


MZone
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  • February 4, 2025

Do you have another phone that you could try the SIM card in? One in which you can amend the number in the phone settings like an iPhone? If you could try that and pop the SIM back into your phone, it should update it.

 


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  • iD Mobile Employee
  • 2101 replies
  • February 5, 2025

Hello ​@Amanda1992smith 

 

Thank you for getting in touch. 

 

We are sorry to hear you are experiencing an issue with the incorrect number showing when texting people. 

Can you please remove the SIM and then power the phone up for 1-2 minutes. Then please power down the phone and re-insert the SIM.

 

Let us know if this helps. 

 

Nat