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number swap

  • April 26, 2024
  • 4 replies
  • 151 views

My number has swapped over and is showing when I make calls but people can't all me. It just beeps 4 times and cuts them off? 

Best answer by andewhite

Okay @Leona Attwater-Dunn, UK mobile number transfer don’t happen immediately. 

When I switched to iD Mobile my old provider’s SIM stopped working around 10:30am, but the number wanted to keep didn’t work properly with my iD SIM until around 3:30pm. 

 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 26, 2024

Something might have gone wrong with your switch, @Leona Attwater-Dunn

Have you contacted iD support using their online Live Chat service? 


I've just been on to them. They've said give it untill 6pm? I've never had this issue on swapping over before so I'll wait with fingers crossed.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 26, 2024

Okay @Leona Attwater-Dunn, UK mobile number transfer don’t happen immediately. 

When I switched to iD Mobile my old provider’s SIM stopped working around 10:30am, but the number wanted to keep didn’t work properly with my iD SIM until around 3:30pm. 

 


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • April 27, 2024

Hi @Leona Attwater-Dunn, this can be caused by a variety of reasons. Are you able to receive phone calls, but outgoing calls are blocked?

Do text messages also send?

It may also be worthwhile resetting your network settings and restarting the handset if you haven’t already. This can stop the number transfer from reflecting correctly if it hasn’t been done.

-Lauren