I requested a switch so I could keep my number and provided my pac. Received the text advising it would happen yesterday, but this morning I have had a text advising the line is active, but it has not switched my number. What do I do?
+26Is the number you wanted to keep shown in your iD account,
Does your ‘old’ service provider’s SIM still work?
Is the more than one SIM / eSIM in the phone with your iD SIM?
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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