Number Transfer From Three Has Not Happened

No apparent response from ID.
I received one PM from a profile that looks like a scam, so I’m a bit reluctant to reply to that.
Is there a more official ID contact that can confirm if  my PAC transfer has failed ?
Or is the process still taking place ?
Some help with this please ?

Hello @Beno51 

Welcome to the community and thanks for posting. 

We are very sorry to hear you are experiencing delays with the porting of the number.

How was your PAC submitted please? PAC’s will expire 30 days after the day they have been generated so it would be worth checking to make sure the PAC was in date when it was submitted. 

With the message you have received, we would usually notify you that we are taking the chat to private. Can you please confirm the handle for the user that has contacted you via private message? 

Thanks, 

Nat 

Hi Natalie,

thank you for your message.
When I took out the ID contract, I provided the PAC supplied from Three, but the transfer
didn’t seem to be put in place.
So I ended up with the new ID contract and the existing Three contract still running, with no change-over.

I have since been able to resubmit my PAC number to obtain a date for the transfer.
So if this happens correctly, my issue will hopefully be resolved.

The PM handle was  mazvivas
and although I’m new to ID, it seemed a bit strange.

Thanks.

Hello @Beno51, thank you for letting us know.

We can confirm that @mazvivas isn’t an iD Mobile employee.

-Lauren