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number transfer issue

V
New
 Contributor

Hi all,

 

I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch.  After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker 

    5 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 27, 2025

    Hey there ​@Vikingmike, thank you for reaching out.

     

    What phone do you have please and how long has this been an issue for?

     

    In terms of speaking to us, we’re contactable via our live-chat, via our social media pages and here, and always happy to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New
 Contributor
    • Vikingmike
    • Author
    • New
 Contributor
    • 3 replies
    • March 28, 2025

    I switched over at the end of November last year but my O2 account was closed fully about a month or so ago due to a technical issue with an order I had. I am using a Google pixel 9 pro XL. Where can I find the live chat feature as I haven't found it yet

    V
    New
 Contributor
    • Vikingmike
    • Author
    • New
 Contributor
    • 3 replies
    • March 28, 2025

    This issue seems to have been from the moment I switched over. I have since tried using the live chat but that is just an automated service and not very helpful. I need to speak to a human that can actually help

    V
    New
 Contributor
    • Vikingmike
    • Author
    • New
 Contributor
    • 3 replies
    • March 28, 2025

    I have since done a network reset on my device and switched the phone off and back on - that seems not to have worked 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 28, 2025

    Hey there ​@Vikingmike, to speak to an agent on the live-chat, simply type “Speak to an agent”:

     

    https://www.idmobile.co.uk/live-chat

     

    Have you tried the following?

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number.

     

    Once done, turn off the Chat Features/RCS and the phone.

     

    Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number. Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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