Hey there ​@leew-2011, what phone do you have please?

Thanks,

Tyler

Hello. 

I have a SIM only 30 day rolling plan. 

I’m using a Honor Magic 5 Pro. My sim is an e-SIM with no other physical or e-SIM enabled. 

When I load message settings, If I select RCS Chats, I have the option to turn on or off RCS chat. Its currently enabled, and shows a SIM card icon labelled iD Mobile and displays the temporary ID mobile number that I was provided with originally. 

Thanks,

Hi there ​@leew-2011, please try the following:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks,

Tyler

Hello Tyler, 

Thanks for this information but unfortunately it doesn’t work. I can’t unregister the number with the URL provided because its asks you to enter the mobile number in order to send it a security code. I cannot recieve texts to this number. 

I’ve already disabled RCS chats, powered the device off, powered back on again, then re-enabled RCS chat, and the issue is still the same. 

Just to reitterate, I can receive text message to my number fine, however, when sending a text, it is being sent from the temporary number ID mobile provided me with then i registered. 

When i open Messages > Select “Messages Settings”, “RCS Chats”, It shows “iD Mobile” and the temporary number i was provided with a couple of weeks ago.

 

Hey there ​@leew-2011, sorry to hear that. If you turn of RCS chats, and then try and send a text via regular SMS, does the same issue occur?

Thanks,

Tyler