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Old number

  • May 28, 2025
  • 5 replies
  • 69 views
S
New Contributor

Hi, I have received confirmation that my old number will be transferred over. However my old number has now ceased but has not transferred yet. Would I have to wait until the end of today and use the number you have provided for now?

 

May 28, 2025

Number ports don’t happen in an instant. They can take up until 10pm to complete.

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • May 28, 2025

    Number ports don’t happen in an instant. They can take up until 10pm to complete.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • May 28, 2025

      Hey there ​@Sammy25, as kindly advised by ​@WelshPaul, it can take up until 10pm to complete. Please restart your phone at 10pm to check for completion.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      S
      New Contributor
      • Sammy25
      • Author
      • New Contributor
      • May 28, 2025

      Thank you 

        E
        New Contributor
        • Emma M
        • New Contributor
        • May 28, 2025

        I’ve just moved to ID and used a PAC code to transfer my number. The transfer happened today but I can’t call anyone and I don’t have network coverage. People can phone me on my transferred number. I also have 2 network services at the top of my home page the new network and old network, which now says no service.

        Please help as I have no network 

        Tom
        iD Mobile Employee
        Forum|alt.badge.img+25
        • Tom
        • iD Mobile Employee
        • May 29, 2025

        Hi ​@Emma M 

         

        Please ensure that any unwanted SIMs/eSIMs are removed/deleted from your device and services are set to happen on the desired SIM card only.

         

        Tom

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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