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Old number


Hi, I have received confirmation that my old number will be transferred over. However my old number has now ceased but has not transferred yet. Would I have to wait until the end of today and use the number you have provided for now?

 

Pinned reply

May 28, 2025

Number ports don’t happen in an instant. They can take up until 10pm to complete.

5 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3076 replies
  • May 28, 2025

Number ports don’t happen in an instant. They can take up until 10pm to complete.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4723 replies
  • May 28, 2025

Hey there ​@Sammy25, as kindly advised by ​@WelshPaul, it can take up until 10pm to complete. Please restart your phone at 10pm to check for completion.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • May 28, 2025

Thank you 


  • New
 Contributor
  • 1 reply
  • May 28, 2025

I’ve just moved to ID and used a PAC code to transfer my number. The transfer happened today but I can’t call anyone and I don’t have network coverage. People can phone me on my transferred number. I also have 2 network services at the top of my home page the new network and old network, which now says no service.

Please help as I have no network 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • May 29, 2025

Hi ​@Emma M 

 

Please ensure that any unwanted SIMs/eSIMs are removed/deleted from your device and services are set to happen on the desired SIM card only.

 

Tom