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old number hasn’t transferred

  • February 5, 2025
  • 1 reply
  • 117 views
K
Community Member

When I ordered my new sim I gave my PAC code for my old number to transfer today 5th February but it hasn’t happened any idea how long this will take? 
thank you 

Best answer by Natalie W

Hi ​@Kellymiller 

 

Thank you for getting in touch. 

 

We apologise for any delays with the port. 

A port can take place anywhere between 8am and 10pm on the requested date. 

If you do not get a text message to confirm the switch in this time, please do let us know. 

 

Thanks, 

 

Nat 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 5, 2025

    Hi ​@Kellymiller 

     

    Thank you for getting in touch. 

     

    We apologise for any delays with the port. 

    A port can take place anywhere between 8am and 10pm on the requested date. 

    If you do not get a text message to confirm the switch in this time, please do let us know. 

     

    Thanks, 

     

    Nat 

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