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old sim card placed in a new phone

  • October 26, 2020
  • 5 replies
  • 221 views
C
Community Member

I have got a new phone, unlocked and I placed my old Sim card into the phone it works but my phone says the number is "unknown".

How can I fix this problem?

I have loaded and unloaded the sim card, cleaned  but still says "Unknown ".

 

Best answer by Rory C

Hi @Cpercival76, I’ve just dropped you a private message, so please check your Inbox on the Community here when you get a moment. Just click your icon in the top-right and select ‘Private Messages’.

 

Thank you,

Rory

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5 replies

P
Community Member
  • Petershaha80
  • Community Member
  • 0 replies
  • October 27, 2020

Open message app. Settings / advance / phone number. Enter your number.

Restart mobile.

Mobile-cellphones.blogspot.com
P
1 person likes this
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    Petershaha80
C
Community Member
  • Cpercival76
  • Author
  • Community Member
  • 0 replies
  • October 27, 2020

Hi Peter,

I have tried  your  suggestion, but without success. Number  in in the Google assistant. But just can't  get the  number to appear  in the " About  this phone ".

 

Thanks  for your  suggestion.

P
1 person likes this
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    Petershaha80
Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • October 30, 2020

Hi @Cpercival76,

Unfortunately, I find that some phones may not be able to read the number on the SIM card, especially if the number has been ported onto the SIM card in the past. Given that it is an old SIM card, this could be a factor too; it’s happened with my own phone in the past.

If you like, we can try to issue you with a replacement SIM card to see if this gets it up and running once activated? Let us know if so and we’ll get the ball rolling.

Ryan

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C
Community Member
  • Cpercival76
  • Author
  • Community Member
  • 0 replies
  • October 30, 2020

Hi Ryan,

           Yes I would like to go for the new sim card. I have had it for a while and it might just work.

Please can you issue me with a new card.

 

many thanks

 

Chad Percival

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • October 31, 2020

Hi @Cpercival76, I’ve just dropped you a private message, so please check your Inbox on the Community here when you get a moment. Just click your icon in the top-right and select ‘Private Messages’.

 

Thank you,

Rory

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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