I have been charged £76.64 for data on one day during my contract. All other data was £0.00. Why was this charge so high and what could it be possibly for?

Hi @lucypellMobile data use is shown in detail in the PDF copy of your monthly iD Mobile bills.You can access bills from your iD online accountand should be able to download PDF copies of your iD bills, to check the monthly data usage.With this info you can see whereyou were charged that £ and for what and if you know that you didn’t use the datathen you can contact the Live Chat to discuss the way forward.https://www.idmobile.co.uk/live-chatType ‘Talk to a person’ in the chat field to connectdirectly with an adviser (rather than answering the ‘round and round and round……...’ inane questions).Please be aware that advisers have several chats going at any one time and may take a while to connect/reply to you so make sure you have the time to stay on-line to get an answer.Good luck x

Hey there @lucypell, sorry to hear that.Please follow the instructions above kindly advised by @Decembersangel72, and let us know if you have any further issues.Thanks,Tyler

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