No chance had for a long time to check my use of Internet or others as the app states "ooops something went wrong". ID really need to get a grip as from the "community" it seems to a long term issue unsolved as so many reports.
Solved
Ooops... Something went wrong
Best answer by Matthew T
Hey
I think I’ve figured out a potential reason why. Looks like you did a triangle port in early June and your iD Mobile App account is linked to the old (disconnected) plan, rather than your new plan. Have you tried removing the plan from your account and re-adding it again?
Home → View your plans → Pencil → Remove plan.
Thanks.
This topic has been closed for replies.
+24Hey
Are you still experiencing issues? Have you updated to the latest version of the app? And do you still see the same error message on my.idmobile.co.uk website?
Thanks.
Hello,
Yes I just looked it up. It's there and it has been reported quite a lot as I can see in the "ID community". Do something about yet. I can't even set up a cap and don't know if I'm off the limit of my data.
+24Hey
I think I’ve figured out a potential reason why. Looks like you did a triangle port in early June and your iD Mobile App account is linked to the old (disconnected) plan, rather than your new plan. Have you tried removing the plan from your account and re-adding it again?
Home → View your plans → Pencil → Remove plan.
Thanks.
iD Community Manager
I'm happy to report that this has worked
+24Hi
Glad to hear that it is resolved.
If you require further assistance, please let us know.
Kash
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