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"Oops, it looks like your details may not match"

  • December 3, 2024
  • 2 replies
  • 36 views
S
Community Member

I'm trying to purchase a SIM only deal but keep getting this message:

“Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page."

  • The details are correct and do match.
  • Spent 50 min with the Live Chat yesterday and got nowhere. 

Anyone who has managed to solve this issue?

Best answer by andewhite

You could also get your SIM only deal by calling the iD telephone sales team, ​@sarah_kp. 

Contact the team on 020 7139 1397, between 9am - 6pm.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12470 replies
    • Answer
    • December 3, 2024

    You could also get your SIM only deal by calling the iD telephone sales team, ​@sarah_kp. 

    Contact the team on 020 7139 1397, between 9am - 6pm.

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • December 3, 2024

    Hi ​@sarah_kp 

     

    We’re very sorry to hear you are experiencing issues placing the order. 

     

    Have you been able to speak to the team to complete this? 

     

    If not, please do let us know and we will do all we can to help. 

     

    Thanks, 

     

    Nat 

     

     

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