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Order placed and received but out of stock.

  • 21 July 2021
  • 1 reply
  • 24 views

done order for HUAWEI P40 pro on 12/07/2021 and next day just vent out of stock. up front cost i payed and i have 0  information about phone , he will arrive or not . can i just change phone i dont wanna wait its taking to long

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Best answer by Michelle 22 July 2021, 10:37

Hello @Vaiva Mantas 

We can certainly look into amending your order to do this please contact our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

Please type “Speak to Advisor” once the chatbox opens and you will be directed to a member of the team.

 

Michelle 

iD Mobile 

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Hello @Vaiva Mantas 

We can certainly look into amending your order to do this please contact our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

Please type “Speak to Advisor” once the chatbox opens and you will be directed to a member of the team.

 

Michelle 

iD Mobile 

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